Frequently Asked Questions
We want your shopping experience at The Marlow Market to be as smooth as possible.
Below you'll find answers to the most common questions about orders, shipping, returns, and payments.
Can't find what you're looking for? Reach out at hello@themarlowmarket.com — we're happy to help.
Orders & Shipping
Where do you ship to?
We currently ship to the United States.
How long does shipping take?
Our average processing and delivery times are as follows:
- Order processing time: 1–3 business days (Mon–Fri)
- Shipping time: 5–10 business days (Mon–Fri)
We ship directly from our trusted suppliers. This allows us to offer a broader and more unique range of products, while also minimizing unnecessary storage and transport steps, making it a more sustainable way to shop.
How much does shipping cost?
We offer free standard shipping on all orders of $50.00 or more. Orders under $50.00 are charged a flat shipping fee of $4.95.
How can I track my order?
Use the tracking number from the email to track your order. Enter the number on our tracking page to check the current status of your delivery.
How do I get my tracking code?
As soon as your order has been dispatched, you will receive an email with your tracking code. This usually happens within 1 to 2 working days. If you cannot find the email, please also check your spam folder. Please note that it may take a few working days for the tracking code to become active.
What should I do if my order hasn't arrived yet?
If your order is delayed beyond the estimated delivery window, please check your tracking link first. If you still need assistance, contact our support team at hello@themarlowmarket.com.
Returns & Refunds
Can I cancel my order?
Yes, you can cancel your order within 15 minutes of placing it. After this time, your order is already being processed and cannot be modified or canceled. If you need to cancel an order within the 15-minute window, please contact us immediately at hello@themarlowmarket.comf, and we'll do our best to assist you.
Can I return my order?
Yes! We offer a 30-day return policy. If you're not completely satisfied, you can return your item(s) within 30 days of delivery for a refund. Items must be unused, in original packaging, and in resellable condition.
Please note: Return shipping costs are the responsibility of the customer.
How do I initiate a return?
To start a return, email us at hello@themarlowmarket.com with your order number and reason for return. We'll provide return instructions.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Payments & Discounts
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Google Pay, Apple Pay, Shop Pay, and PayPal.
Do you offer gift cards?
Not at the moment, but we may introduce them soon!
Customer Support
How can I contact customer service?
You can reach us at hello@themarlowmarket.com or visit our Contact Page to fill out our contact form. We will respond to inquiries within 24 to 48 hours from Monday to Friday (excluding holidays).
We hope this FAQ has answered your questions! If you need further assistance, don't hesitate to reach out to us at hello@themarlowmarket.com.