Refund policy

Please read our refund policy carefully before placing an order.

At The Marlow Market, we want to ensure you have a smooth and transparent shopping experience. That's why we strongly recommend reviewing our refund and return policy before completing your purchase. By placing an order, you agree to the terms outlined below, including our conditions for cancellations, returns, and refunds.

Cancellation Policy

You can cancel your order within 15 minutes of placing it.
Once the cancellation is confirmed, you will receive a full refund to your original payment method.
To request a cancellation, email us at hello@themarlowmarket.com.

After the 15-minute window, orders are processed and can no longer be canceled. However, you may still be eligible for a return once you receive your order.

Return Policy

Not satisfied with your purchase? No worries! You have 30 days from the date of delivery to request a return.

Return Conditions

Items must be unused, in their original packaging, and in resellable condition.
Returns without prior approval will not be accepted.
Please contact us first at hello@themarlowmarket.com before sending back any items.

Return Shipping Costs

Customers are responsible for return shipping costs.
Returns must be sent to our warehouse in the Netherlands.

Return Address

The Marlow Market
Harddraversdijk 77
9201 HG Drachten
The Netherlands

Please note: Returns that have not been requested and approved via email will not be accepted.

Refund Process

Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Refunds are issued back to your original payment method.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please follow our return process and place a new order for the desired item.

Address Changes

Need to update your shipping address? Email us at hello@themarlowmarket.com with:

Your order number
Your current shipping address
Your new shipping address

We can only modify addresses before your order has been shipped.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Send an email to hello@themarlowmarket.com with:

A clear photo of the damaged, defective, or incorrect product
A photo of the packaging, if relevant
Your order number

We kindly ask you to report these issues within 7 days of receiving your order. After this period, we may not be able to determine whether the item was damaged before delivery or after it was received. In that case, the request may be treated as a regular return and our standard return conditions will apply.

If the issue is approved, we will send you a replacement at no additional cost or offer another suitable solution.

Lost Packages

If your package is lost in transit, we will gladly send a replacement order to ensure you receive your items. We must wait 14 days before issuing a replacement order to confirm that the package has not been delivered. During this time, our customer service team will keep you updated on the status of your order.

Contact Information

Website name: The Marlow Market
Company name: Samar Solutions
Address: Harddraversdijk 77, Drachten, 9201 HG, The Netherlands
Email: hello@themarlowmarket.com
Contact Form: https://themarlowmarket.com/pages/contact
Business Registration Number: 96257024
VAT number: NL867533614B01